All products sold on preffinityai.com are digital downloads (prompt packs, templates, and courses). Because these files are accessible immediately upon purchase, all sales are generally final and non-refundable once a download link has been accessed or the product delivered.
When We Will Issue a Refund
We want you to be satisfied with your purchase. We will issue a refund or replacement in the following cases:
Technical issues: the file is corrupted, incomplete, or you’re unable to access your download after contacting support and attempting basic troubleshooting.
Duplicate purchase: you were accidentally charged twice for the same product.
Not as described: the product delivered is materially different from what was advertised on the listing.
When We Will Not Issue a Refund
You changed your mind after downloading the product.
You did not read the product description before purchasing.
You did not get the specific results you hoped for (see our disclaimer—results are not guaranteed).
How to Request a Refund
Email : preffinityai@gmail.com within 7 days of purchase with:
Your order number or purchase email
The product name
A short description of the issue
We aim to review and respond to all refund requests within 2–3 business days.
Bundles
If you purchase a bundle (e.g., “AI Prompt Bundle Vol. 1“) and request a refund, the refund applies to the full bundle price — partial refunds for individual packs within a bundle are not offered.